License Key Activation Issues

You installed your theme, and now you’re trying to activate your license key so you can receive notifications for theme updates and get support.

You add your license key to the field and click the Update button, but your license key doesn’t activate.

If you don’t get a specific error, this can happen when your hosting doesn’t allow external communication with other web servers.

To fix this issue, please contact your host and ask them to allow your WordPress installation to communicate with https://www.roughpixels.com using the wp_remote_post function.

Inform them that your WordPress needs to communicate with Rough Pixels whenever we have an update. Our system sends out notifications for you to update your theme.

Still Having Problems?

Contact us with your purchase information, including your name, email, and license key. We will check things on our end to make sure your theme purchase has not expired.