Theme and Membership FAQ’s
We don’t have a set schedule for releasing new themes, so we are focusing on the quality instead of how many themes can we pump out every month! We believe in quality over quantity while improving our existing themes as well.
Currently, the only one we offer is the Single Lifetime membership which gives you lifetime support and theme updates. If you have a standard single theme purchase and want lifetime support, you can upgrade for just $20 USD.
Lifetime means the life of the theme, the Rough Pixels website, and/or up-to-the time you decide to no longer use our themes.
Domain activation means that you can assign a license key to the specified number of domains (websites) that comes with your purchase. You can install your theme on as many websites as you want, but only the activated domains will receive updates and support. You can view the price tables above to see how many activations you need; if you need more, contact us.
I am making this service available for a service fee. This will include installing the theme and any relevant plugins, plus any relevant settings for the theme. However, this does not include the setup of third-party products or theme customization. Please contact me for additional information.
Yes, you can upgrade from a single theme purchase to either the All Access or Designer membership. The upgrade price will be prorated, so whatever the difference is from what you originally paid to what you are upgrading to will be the adjusted price. Example: If you purchased an item for $50 and want to upgrade to a membership that is $100, then you only pay $50.
We do not automatically renew your theme or membership; we let you make that choice. However, if you decide to renew, you save 50%. We recommend you renew your theme or membership so that you can keep getting priority support and regular theme updates. However, if you purchased the Single Lifetime option, you don’t have to renew.
Only if you have signed up for their Business Plan, or above package, you can use our themes. I recommend you check with the WordPress website in case they made changes.
Yes, you can use our themes for your web design clients. For this reason, we recommend the All Access or Designer membership.
Lifetime Usage means that you can keep using the theme as long as you want. However, access to important theme updates and support will no longer be available.
Our goal is to make sure everyone is happy with our products and services, so we offer a full refund to all customers within 30 days of your original purchase date. All you need to do is contact us with your request and we will refund your purchase. Although there is no obligation, we would appreciate any feedback as to the reason for your refund so that we can make any corrections and adjustments as needed.