Privacy Policy

Updated: October 3, 2021

Who we are

Our website address: https://www.roughpixels.com

What personal data we collect and why we collect it

Registered User Accounts

If and when you create an account on our site, you will be creating a username along with adding your email address. When choosing a Username, we strongly recommend that you do not use your real name. IMPORTANT: Usernames cannot be changed.

When you create a Username and include an email address for your account, they are stored in the Rough Pixels database. Your email address is required so that we can send you a link to reset your password.

If your email address is associated with a service, such as Gravatar, this information is an anonymized string created (also called a hash) is provided to the Gravatar service to find out if you have a profile photograph (avatar) that can be used and displayed. The Gravatar service privacy policy is available here: https://automattic.com/privacy.

Although optional, you can also set up your account profile with additional information such as your first name, last name, website URL (if you have a website), and bio information. These additional details are also saved in the website’s database. You may modify these details any time that you want, which will then update the database on our website.

When you log into the Rough Pixels website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you select “Remember Me”, your login will be saved for a period of time, but it will be removed once you log out.

Publishing Content (Comments, Pages, Posts, Forums)

Your Profile Picture (Gravatar), Display Name, Website (URL) (if any), and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).

If you upload media (e.g. images) to the website (in forums, posts, or comments), visitors to the website can download or extract this information.

When visitors leave comments on one of our sites we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Comments may require manual approval by our website. If you leave a comment on a site you may opt-in to saving your name, email address, and website in cookies so we can recognize you as a commenter.

Additional spam detection is provided by Automattic/Akismet. The Automattic privacy policy is available here: https://automattic.com/privacy/.

Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

All forum posts and replies are public. When you create a topic or a reply, we collect your logged-in account data and the IP address where the post came from. The IP address is only visible to our support staff. You can edit or delete your existing posts/topics at any time by logging in.

Email/Contact Forms

We currently use the Contact Form 7 plugin to handle email communication with our customers or visitors to our website that needs to contact us. Contact Form 7’s privacy policy is available here: Privacy policy | Contact Form 7.

Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in our email servers from our web hosting service provider, Rochen Hosting. The Rochen Hosting privacy policy is available here: Privacy Policy – Rochen

Google Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here: https://support.google.com/analytics/answer/2763052?hl=en

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.

All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.

We use MailChimp for email marketing. Mailchimp’s privacy policy is found here: https://mailchimp.com/legal/privacy/.

Paying Customers

For payment transactions, we use PayPal and Stripe. PayPal’s privacy policy can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full. Stripe’s privacy policy can be found here: https://stripe.com/us/privacy.

If you purchase using PayPal, we ask for:

  • Email Address: So we can deliver our products and contact you if needed.
  • First Name: To personalize your account experience.
  • Username: So you can log in to your account to ask questions or download our products.
  • Billing Country: For tax purposes.
  • Billing Province: If you live in Canada, which is where we are located, we need to know which province you live in for tax purposes.

If you purchase using your credit card, we ask for all of the above, and:

  • Credit Card Information: So we can process your payment. This data is sent to Stripe, and is never stored on our server.
  • Billing City and Zip/Posal Code: To verify your credit card purchase.

You’re also asked if you’d like to receive email updates and news. If you check this box, your information will be added to our MailChimp list.

Web Services

All web servers and hosting are managed by Rochen Hosting. This includes website hosting, backups, web database, file storage, and log files. The Rochen Hosting privacy policy is available here: Privacy Policy – Rochen

License Keys and Automatic Updates

When you add your license key to your Dashboard to receive automatic updates, your website URL and computer IP address are logged in our license key system. 

Affiliates

If you come to our site through a link provided by one of our affiliates, a cookie will be added to your browser in order to remember the affiliate. This cookie will remain in your browser for 60 days, or until you delete it.

Backup Saving & Management

We use the Akeeba Backup plugin for WordPress from Akeeba Ltd to backup our files and database. You can find their privacy policy here: Privacy Statement – Akeeba Ltd

What Rights You Have Over Your Data

If you are a registered user or have left comments on our site you can request to see or download the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments, and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For registered users or paying customers, this will also include profile information and download/payment histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

You may edit or delete any post or topic you make in our support forums at any time.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should contact Rough Pixels.

How We Protect Your Data

For WordPress, itself, see wordpress.org/about/security for details for its own security details.

To help with prevention and security, we follow WordPress Code Standards in the development of the Rough Pixels website, our themes, and plugins.

At this time, only one primary administrator has full access to the administrative back-end of Rough Pixels. No other person(s) have access.

Rough Pixels, also uses an extensive security-based system plugin to ensure compromising situations are set to pursue prevention.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incidents to any required data protection authority. We will work closely with any customers affected to determine the next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Privacy Policy Changes

Rough Pixels may change its Privacy Policy from time to time, and at our sole discretion.